USPS replies on delays in delivery to FAS countries
The U.S. Postal Service has responded the Journal concerning delays in its mail services to the Federated States of Micronesia, Palau, and the Marshall Islands.
John Hyatt, strategic communications specialist based in San Diego, Calif., told the Journal that some Priority Mail parcels and lightweight Ground Advantage parcels were sent by surface instead of air transportation.
Hyatt said, “We’d like your readers and community to know that the Postal Service is committed to accurate and timely delivery of mail to all states, territories, and possessions of the United States, including those in the Pacific Region. The mode of transportation for offshore destinating mail (air or sea) is determined by the customer’s choice of mail class or product. A recent review found that some mail which should have been transported by air was improperly placed in mail containers for sea transportation.
“To correct these errors, procedures at processing facilities handling mail destinating for offshore locations have been implemented to validate the routing of lightweight Ground Advantage items and Priority Mail products for air transport. They are also validating and certifying the proper procedures for Ground Advantage and other products which should be transported by sea.
President Wesley W. Simina, Federated States of Micronesia, highlighted the importance of a reliable postal service between the FSM and the U.S. with Adm. Samuel Paparo and U.S. Deputy Secretary of State Christopher Landau. Photo courtesy U.S. State Department
Hyatt said USPS apologizes for the delays and inconvenience customers have experienced.
“We understand the extent to which our customers, especially those in the Pacific Region, rely on us for efficient and effective service. We believe these corrective actions will improve the timely processing and transportation of mail.”
If there was an overarching message from David Kinzelman, chief customer officer and senior vice president for airport operations, during his visit, it was that the region is not only important to the airline, but that its customers receive the same attention as anywhere else in the United network.
Leaders and officials converged here this week on the margins of the 55th Pacific Islands Forum Leaders Meeting, announcing a series of financial commitments aimed at bolstering the region’s fiscal stability, energy security and border security.
